Change-of-Mind Returns
Oridian Labs does not accept returns or provide refunds solely because a customer changes their mind about a purchase.
This restriction does not apply where a return, refund, or other remedy is required by applicable law.
Damaged, Incorrect, or Missing Orders
If you receive a damaged or incorrect item, or believe your order is missing, contact help@oridianlabs.com immediately upon discovering the problem.
Please provide:
- Your order number
- A description of the issue
- Photographs of damaged or incorrect items and packaging, where applicable
Case-by-Case Review
Requests involving damaged, incorrect, or missing orders are reviewed on a case-by-case basis.
Following review, a refund or replacement may be provided, depending on the circumstances and applicable legal requirements.
Your Legal Rights
Nothing in this policy excludes or limits rights or remedies you may have under applicable consumer protection laws.
Contact
For return, refund, or order-problem assistance, email help@oridianlabs.com.